AI Speech Analytics

Conversation intelligence suite to identify conversion triggers, coach your reps,
accelerate sales, and improve customer experience
Quality control

Monitor thousands of calls, score them accurately in the moment, and maintain a consistent quality standard. AI instantly flags high-risk interactions, helping you do more with less.

CX efficiency

Give your agents the insights they need to steer the conversation in the right direction. On-call emotion detection and keyword monitoring enable in-the-moment decisions that drive customer loyalty.

Team productivity

Bring your customers' full story into focus. Review topics discussed, sentiment across contact history, and more—directly from your CRMs or any system your teams rely on every day.

Quality control
CX efficiency
Team productivity
QC doesn't have to be hard
Monitor thousands of calls, score them accurately in the moment, and maintain a consistent quality standard. AI instantly flags high-risk interactions, helping you do more with less.
Exceed expectations in real-time
Give your agents the insights they need to steer the conversation in the right direction. On-call emotion detection and keyword monitoring enable in-the-moment decisions that drive customer loyalty.
Use data to improve operations
Bring your customers' full story into focus. Review topics discussed, sentiment across contact history, and more—directly from your CRMs or any system your teams rely on every day.
Wavix Speech Analytics in action
Are you up for a real talk? Complain, get assertive, or go completely off the rails—just like
your toughest customer.
Discover how Wavix Speech Analytics transforms the conversation
into powerful, actionable insights.
Enter your number, answer the call from our voice assistant
Don’t hesitate to start talking,
see live transcription
Wait for the post-call analysis to complete, see summary and score
Enter your phone number
1
2
ABC
3
DEF
4
GHI
5
JKL
6
MNO
7
PQRS
8
TUV
9
WXYZ
0
Real impact on your key business metrics
Turn unstructured audio into actionable insights. Empower your team to achieve more.
0%
Increase in CSAT
0%
Decrease in handle time
0%
Reduction in OPEX
Data-rich conversation intelligence
Automatic language detection
Major European and Arabic languages
are supported.
More to come.
Real-time transcription
No need to wait for minutes
or hours after
the call. Prepare
to be captivated.
Call summaries
Distill key information into concise summary. Save time and improve efficiency.
Sentiment analysis
Gauge emotions and track shifts
in real time. Enable agents to foster positive interactions.
Topic extraction
Get a clear view of the key points discussed and save hours of manual data processing
Call scoring
Streamline call evaluation. Help managers to identify issues and compliance risks.
Voice in. Data out.
Check our quick start guide with code samples to easily integrate the Wavix Speech Analytics into your app. Transform calls into a structured JSON output with just a few lines of code.
Speech Analytics
Ruby
Node.js
Java
Curl
1
require 'faraday'
2
# Your API key can be found at https://app.wavix.com/profile/api-keys
3
APPID = '<YOUR API TOKEN>'
4
callid = 'bde1fb84-9360-436c-b191-24f272a748a7'
5
body = {
6
  language: 'en',
7
  webhook_url: 'https://site.webhook'
8
}
9
10
# Submit a specific call recording for transcription
11
response = Faraday.put("https://api.wavix.com/v1/cdr/#{callid}/retranscribe?appid=#{APPID}", body)
12
puts JSON.parse(response.body, symbolize_names: true) unless response.success?
13
14
Ready to up your sales game
and boost CX?

Schedule a demo and fast-track
your journey.
Wavix offers expert guidance and swift onboarding to minimize
 time-to-market.

Have a question?