CLOUD9 is a global development and design agency helping fintech, healthcare, and logistics companies accelerate their operations through product development, design, engineering, and AI/ML services. As they scaled and built complex voice solutions, one thing became clear: their voice provider was holding them back.
For a team building real-time communication products for enterprise clients, voice infrastructure isn't just a feature, it's the foundation. But that foundation had become unstable, creating friction at every turn and pulling the engineering team away from what they do best: building great products for their clients.
When infrastructure became the bottleneck
CLOUD9's previous voice provider operated on a self-service model that couldn't keep up with their growing needs. The problems compounded:
- No human support: When issues arose, there was no one to call, no account manager to escalate to. The team was left navigating documentation and waiting days for ticket responses.
- Inconsistent voice quality: Inbound calls suffered from persistent issues like beep sounds at the start, eroding client trust over time.
- Engineering overhead: Every problem pulled the team away from shipping features and supporting clients.
For an agency delivering communication solutions to enterprise clients, these weren't just inconveniences, they were damaging to their reputation.
Choosing a provider that could move at their pace
The difference with Wavix was clear from the start. Instead of navigating a self-service maze, CLOUD9 got:
- A dedicated support team responding in under 30 minutes on average
- A prebuilt LiveKit × Wavix integration that handled the infrastructure heavy lifting
- Real human conversations instead of ticket queues
Building AI voice solutions that matter
CLOUD9 has been building an AI voice agent for call centers in pharmacies and dental clinics. The agent handles calls 24/7, answers common questions, and lets staff focus on customers in person.
In January 2026, their agent handled 567 calls for one pharmacy, resolving 90-96% without staff help, saving nearly 23 hours per month. With reliable voice infrastructure from Wavix, CLOUD9 can focus on building products that solve real problems.
Ready to move faster? If you're dealing with slow support, inconsistent quality, or voice infrastructure that's holding your team back, sign up and talk to our team to see how Wavix can help you scale without the friction.
