Customer trust and security go hand in hand. At Wavix, we prioritize customer confidence by ensuring our onboarding processes are both secure and scalable. Each account is vetted thoroughly before being activated.

If you have an issue with your account, we’re happy to work with you directly to remedy the issue.

Our platform is designed to be intuitive for all users. A developer might go straight to our API documentation and start building, while a more business-oriented user might use Wavix’s visual builder to start a customer outreach campaign. However you work, and whatever tools are best for you, we’re happy to help.

Whether you’re a rapidly scaling startup or an established enterprise looking to test out Wavix’s platform, we’re happy to show you around.

Once you register for Wavix, you’ll have 30 days to experiment with the platform before being responsible for the minimum monthly commitment. If you decide not to proceed with Wavix, simply disconnect your credit card or deactivate your account within 30 days of registration.

If you’ve purchased phone numbers, sent texts, or made calls, or logged any other type of Wavix usage during those 30 days, you will still be responsible for that cost.

Yes. You’ll have 30 days after your upgrade to experiment with Wavix Flex Pro before being responsible for the Wavix Flex Pro minimum monthly commitment of $250. During the 30 days after your upgrade, you’ll still be responsible for your account usage costs.

Wavix can return the remaining balance in your account to the form of payment originally used to fund your account. We cannot transfer account balances to new or alternative forms of payment other than the method provided at the time of registration.

To see if you're eligible for a volume-based discount, please send an email to sales@wavix.com and describe your use case in terms of monthly minutes, DIDs, and other services you plan on using.

We recommend following standard best practices such as creating a strong password, enabling Two Factor Authentication, using IP address restrictions, not repeating passwords across accounts, securing your PBX, and more.