Wavix - API Reference - Support Ticket Stats

support ticket stats

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Support Ticket Stats

Metrics of the support ticket

Fields

Name	Description
`agent_responded_at` Required	`DateTime` Date and time of the last response from the Support team.
`requester_responded_at` Required	`DateTime` Date and time of the last response from the customer.
`first_responded_at` Required	`DateTime` Date and time of the first response from the Support team.
`status_updated_at` Required	`DateTime` Date and time of the last ticket status update.
`reopened_at` Required	`DateTime` Date and time the ticket was reopened, if any.
`resolved_at` Required	`DateTime` Date and time the ticket marked as resolved.
`closed_at` Required	`DateTime` Date and time the ticket marked as closed.
`pending_since` Required	`String` Date and time the ticket marked as pending.

{
  "agent_responded_at": "2016-03-13T12:52:32.123Z",
  "requester_responded_at": "2016-03-13T12:52:32.123Z",
  "first_responded_at": "2016-03-13T12:52:32.123Z",
  "status_updated_at": "2016-03-13T12:52:32.123Z",
  "reopened_at": "2016-03-13T12:52:32.123Z",
  "resolved_at": "2016-03-13T12:52:32.123Z",
  "closed_at": "2016-03-13T12:52:32.123Z",
  "pending_since": "pending_since8"
}