Metrics of the support ticket
Name | Description |
---|---|
agent_responded_at Required | DateTime Date and time of the last response from the Support team. |
requester_responded_at Required | DateTime Date and time of the last response from the customer. |
first_responded_at Required | DateTime Date and time of the first response from the Support team. |
status_updated_at Required | DateTime Date and time of the last ticket status update. |
reopened_at Required | DateTime Date and time the ticket was reopened, if any. |
resolved_at Required | DateTime Date and time the ticket marked as resolved. |
closed_at Required | DateTime Date and time the ticket marked as closed. |
pending_since Required | String Date and time the ticket marked as pending. |
{
"agent_responded_at": "2016-03-13T12:52:32.123Z",
"requester_responded_at": "2016-03-13T12:52:32.123Z",
"first_responded_at": "2016-03-13T12:52:32.123Z",
"status_updated_at": "2016-03-13T12:52:32.123Z",
"reopened_at": "2016-03-13T12:52:32.123Z",
"resolved_at": "2016-03-13T12:52:32.123Z",
"closed_at": "2016-03-13T12:52:32.123Z",
"pending_since": "pending_since8"
}